Managing Your Team's Creative and Client Relationships
Help your team get to grips with the psychology of different personalities and how to manage them.
Follow this masterclass to get an email the next time it's scheduled.
Navigating different personalities in the workspace isn’t always the easiest thing. In this course, Susie Galbraith draws on 30+ years of industry experience to help your team manage conflict, know when to assert and when to accommodate, and know how to forge good relationships in the workplace.
Whether it’s managing in-house designers or keeping clients happy, team’s need to know how to juggle the relationships their working life revolves around. Susie's session is adapted from a three-month long course at the Harvard Business School, and tailored to those working in design and advertising. Delivered in bite-sized chunks – so you can leave with practical skills and tools to put into use straight away – this is an immersive and hands-on workshop that covers all aspects of creative relationships.
Each step of the workshop is underpinned by researched best-practice relationship management, that's been proven to work time and again. But more than that, this is a day that's all about interaction and shared experiences. Role play gives everyone the chance to practise what they’ve learned, so they can leave feeling confident, and ready to manage any relationship work throws at them.
Who it's for:
- Teams of creative directors, writers, art directors, account handles, managers, planners, members of internal creative departments
- Managers or directors who could benefit from better stakeholder relationships
- Anyone who needs to sharpen up their ability to forge good relationships with colleagues and clients
By the end of this workshop your team will:
- Learn when to be assertive and when to accommodate another's view
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Learn how to get out of high conflict situations as well as how to negotiate more powerfully to get better results
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Know how to use individual influencing style to get the results they need
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Learn practical models and tools from the world of business: eg Thomas Kilmann’s “Conflict Modes”
Our team training courses can be customised to suit the needs of your business. Contact us to discuss tailoring for location, class size, learning aims and more.
